Robert was sitting in the emergency room with his son waiting for a specialist; to find out that his insurance wasn’t going to cover the gastroenterologist needed to see if he has Chrone’s disease and needed intestinal surgery. First he called his carrier directly and was told that it would take over 24 hours for a decision. He made his second call to the BenefitsVIP team and received immediate results. The gastroenterologist was approved and was able to see Robert’s son. The good news was that Robert’s son only needed Remicade and not the surgery.