Ming received a medical bill that said her son had no medical coverage at the time he recieved service. The emergency room bill was $1,365.87. Ming called her BenefitsVIP Advisor and told them the issues and details about the denied bill. The Advisor called the carrier to investigate and was told that Ming’s son full-time student status was never updated. The Advisor completed the required forms reinstating the dependent with no lapse in coverage. Ming only had to pay a $50 copay for the emergency room visit. The resolution saved Ming hundreds of dollars and peace of mind.