Ming received a medical bill stating that her son had no medical coverage at the time of service. The emergency room bill was for $1,365.87. Ming called her BenefitsVIP Advisor and told her the issues and all the details from the denied bill. The Advisor called the carrier to investigate and was told that Ming’s son full time student status was never updated so the Advisor completed the required forms and the dependent was reinstated with no lapse in coverage. Ming only had to pay the co-pay of $50.00 for the emergency room visit. The resolution saved Ming $1,315.87 and peace of mind.