Lori needed an ultrasound to investigae a large mass that was just discovered, but the radiology group stated that she would have to wait three weeks for the procedure. Lori was so emotional and upset that she called her BenefitsVIP advisor for some immediate help. Through the tenacity of the BenefitsVIP team, they were able to find a radiology center close to where Lori lived that could see her within 36 hours. BenefitsVIP even managed to get the carrier to approve this exception so there wasn't even an out of pocket copay. Lori was so happy that the ultrasound was schedule much sooner than anticipated.