Lori needed an ultrasound due to a large mass that was just discovered, but the radiology group stated that she would have to wait three weeks for the procedure. Lori was so emotional and upset that she called her BenefitsVIP advisor for some immediate help. Through much tenacity the BenefitsVIP advisor was able to find a radiology center close to where Lori lived that could see her within 36 hours. BenefitsVIP got the carrier to approve this exception so there was not even an out of pocket co-pay. Lori was so happy that the ultrasound was schedule much sooner than anticipated.