Dave was the son of an employee and was away at medical school when he got quite ill. Dave’s Mother was very frustrated when she was trying to obtain a doctor that was in-network near her son’s school. She hit a dead-end and remembered that she could call her BenefitsVIP team for some urgent help. The BenefitsVIP advisor contacted the out-of-area coordinator at the carrier and confirmed the process to cover the dependent while away at school. The BenefitsVIP advisor located a doctor in Dave’s area and also scheduled an appointment to be seen the next day. Dave heard from his Mom and told her that she definitely “rocked!”