Dave was the son of an employee and was away at medical school when he got quite ill. Dave’s Mother was very frustrated when she was trying to obtain a doctor that was in-network near her son’s school. She hit a dead-end and remembered to call BenefitsVIP for some urgent help. The BenefitsVIP advisor contacted the out of area coordinator at the carrier and confirmed the process to cover the dependent while away at school. The BenefitsVIP advisor located a doctor in Dave’s area and also scheduled an appointment to be seen the next day. Dave heard from his Mom and told her that she definitely “rocked!”