Alejandra was trying to get her prescription filled but she was receiving a negative response from her carrier. They stated it would take over a week for a decision on whether they will approve the request or not. The pharmacist advised Alejandra that she pay for a seven day supply for $247. At that point she took out her BenefitsVIP card and called her toll free phone number. Alejandra talked to her BenefitsVIP advisor who then reached out to the carrier and was told that they did not receive any request from the physician. The BenefitsVIP Advisor than called the physician who indicated that the authorization form was already faxed two times to the carrier. BenefitsVIP requested a copy of the form and forwarded it directly to the pharmacy for priority processing. Within one hour Alejandra was able to pick up her medication and only paid her $20 copay. Alejandra called to thank BeneiftsVIP and said….”All I can say is …Wow!”